Relationships emerge as Top Priority for CEO’s in 2010 (Gartner)
Posted on 14. Jul, 2010 by Connor in Blog, Sales
According to the 2010 Gartner CEO and Business Executive Survey, “Retaining customers and enhancing existing relationships” is the number one priority for the year. This is up from 2nd place in 2009. ‘Attracting new customers’ continues to place 3rd in 2010. These results clearly indicate the value senior executives are consistently placing on relationships and customer development.
This trend is not new . Emerging from the previous recession, Kennedy Information reported that consulting firms credited closer client relationships with the first real increases in fees in more than 3 years
The 2010 Gartner survey also cites ‘Reducing costs via better efficiency’ as being a top 5 priority in both 2010 and 2009.