Datahug and Gainsight Partner to Deliver Integrated Customer Success and Relationship Intelligence Solution
July 31, 2014
New Gainsight Solution Offers A Deeper Way to Measure Customer Engagement.
Datahug (www.datahug.com), the leading provider of Relationship Intelligence for Sales, and Gainsight (www.gainsight.com), the leading Customer Success solution, announced today the release of an integrated Relationship Intelligence for Customer Success solution. As a part of the Gainsight Connect Platform, the new integration offers joint customers access to Datahug’s relationship discovery and scoring capabilities within Gainsight’s Customer Success platform to surface even more aspects of customer health.
Datahug removes the pain of CRM data entry by automatically capturing contact and activities from your inbox and calendar. It then provides big-data insights that are proven to increase win rates for both sales reps and managers. Gainsight’s Customer Success platform provides automated workflow to grow customer relationships and aggregates an ever-expanding set of data to deliver a holistic health score for each customer.
This integrated solution enables companies like CallidusCloud, a leading provider of lead-to-money solutions, to use Datahug to measure how connected they are with customers and Gainsight to manage customer health.
“Datahug has helped us identify our most engaged contacts, accounts, and most important opportunities and customers, and we use Gainsight to manage many other facets of customer health,” said Meredith Calvert, SVP Customer Success at CallidusCloud. “We look forward to an even more robust and actionable view of customer health with the joint integration that will help us further optimize our customer interactions.”
The integrated solution provides companies with another way to identify which accounts are potentially at risk based on how engaged individuals are with members of your company. Gainsight’s automated playbooks provide proven next best actions to triage issues or opportunities. Datahug’s measurement of Customer Engagement combines with automated workflow, scorecard, and alert capabilities in Gainsight to expand customer relationships and deliver a holistic health score for each account.
“Managing customer relationships involves a multitude of factors and companies benefit from knowing how much effort a contact makes to engage with you,” said Nick Mehta, CEO of Gainsight. “By integrating another layer of data, our customers now have another telling input to maximize opportunities for customer renewals, upsells, and cross-sells.”
“As a SaaS company, we appreciate that growing a successful business starts with our customers – truly making them happy, engaged and successful. This is key not only to renewals or up-sells but also to growing new revenue streams through referrals” said Ray Smith, Co-Founder and CEO of Datahug. “In the past, a renewal may have been protected with a coffee catch-up with a sponsor but in today’s competitive world, there is a need for a more systematic, analytical and predictive solution to help CSM’s deliver success and growth. With the integration of Datahug and Gainsight, you can take action based on a broader set of signals and get a better sense of overall customer health.”
The integrated solution is now available and will be showcased in an August 5th webinar.