What is your Privacy Promise?
At Datahug, we have no higher priority than the privacy and security of our customers’ data. Ensuring the constant privacy and security of our customers’ data is integral to our core mission of earning and maintaining the trust of each of our customers and delivering an excellent business development tool. We constantly strive to lead the industry as a trusted processor of business relationship data. We implement a world-class privacy program and we provide a secure infrastructure and flexible tools that empower our customers to leverage their business relationship while complying with global privacy and data protection standards.
What information does Datahug use to unlock my business relationships?
We provide a complete firm-wide view of your business relationships by passively and automatically analysing all internal and external email interactions to unlock and display who knows who and how well they know them. We can re-connect to your email server every day in order to automatically update your network.
Does Datahug read or store the contents of my emails?
No – never. We build the profile of your business relationships using only the information contained in the“header” of an email – e.g. To, From, CC, BCC, time, and date. This is just like reading the outside of an envelope and ignoring the contents inside. No content of, or attachments to, any email is ever accessed, reviewed or stored by us.
How does Datahug use my business relationship information?
Datahug compiles and analyses all of your interactions. Our algorithms connect this information to give you tangible answers to the key business relationship questions of who knows who and how well they know them. In short, we use your information to provide you with our services. We will not use your data for any other purpose without your consent.
Where is my relationship data stored?
Datahug is hosted on Amazon Web Services. These globally located data centers provide best-in-class physical and firewall security techniques. All data is automatically backed up each day and is protected by comprehensive steps for disaster recovery.
Who has access to my data?
Your data is private to your company and your relationships are only accessible and visible by other members of your private Datahug network. You, or you network administrator, control who can access your Datahug network. You can also avail of our customisable privacy settings to mark certain relationship as private so that they remain hidden to other users of your network.
Who owns the relationship data?
You do. There is no transfer of ownership. Under the Data Protection legislative framework, Datahug is a data processor and all customer provided data remains owned and controlled by the customer. Statistical relationship data such as the HugRank and Interaction Pulse is generated by the Datahug service and is provided to the customer as part of the Datahug service.
How do you ensure secure access
All your Datahug sessions are protected using 256-bit SSL-encryption and are certified by a leading Certification Authority ensuring your data is safe and secure. To pre-empt and protect against security attacks, we run nightly vulnerability scans on our application server using COMODO, a leading Trust Authority.
What are your security standards?
Our data is stored on the Amazon Web Services platform which is ISO27001 certified. ISO27001 is recognized worldwide as one of the leading international information security management standards. We also operate ISO27002 security and management processes (including Risk Management, Access Control, Incident Management and Business Continuity) in relation to all other aspects of our business.
Do I need to inform my company’s clients that we are using Datahug?
Datahug simply analyses your company’s internal and external email interactions and presents this information in an easy-to-use format. Datahug automatically unlocks the existing information that you already possess and makes it easier for colleagues to collaborate. The consent of your client to use Datahug to access your relationship with them is not needed.